Couldn't sign in / Connection error

The server may not exist or it is unavailable at this time, check your internet connection, and then try again.

Network connection issue:

The error may occur if the device is not connected to the internet or if there is a problem with the network connection

• Restart VNTranslator

• Disabling VPN if you are using it

• Add an exception for VNTranslator to Windows Firewall (If you're using a third-party firewall, you will need to add an exception from within your third-party firewall software)

• If you're still having issues, restart your PC. This clears temporary files which can cause connection issues

Server maintenance:

The error could also occur if the VNTranslator servers are undergoing maintenance

• When a web server goes down for maintenance, it means that the server is temporarily unavailable for users to access