# FAQ **Frequently asked questions.** ### **What's the difference between Pro and Public versions?** The Pro version is exclusive to VNTranslator supporters and includes: * AutoTrans * Advanced OCR Features * More Translation Features * More Translation Services * GM Lens Extension * Dark Theme Support * Discord Benefits (Supporter tag & private channel access) * General Support ### How do I get the Pro version? By becoming a supporter on [**Patreon**](https://www.patreon.com/vntranslator/membership), you will get access to the Pro version.\ Each tier includes different benefits, so choose the one that fits your needs. Your account credentials for logging into the Pro version will be sent automatically to your Patreon email address after you subscribe. If you haven't received the email, please wait 1-5 minutes and check your Spam or Promotions folder. {% hint style="info" %} **Gift Membership:**\ If you subscribed through Patreon's gift payment method, please note that it may take several hours to receive your account credentials due to Patreon API delays.\ If you haven't received your account credentials within 24 hours, please send me a DM on Patreon for assistance. {% endhint %} {% hint style="info" %} ⚠️ **Note:** If you signed up for Patreon using a private relay or temporary email service (such as Apple Private Relay , or other similar email providers), email delivery will fail because these services block emails from third-party app. Please update your Patreon account to use a regular email address to ensure successful delivery. {% endhint %} ### What happens if I cancel my pledge on Patreon? VNTranslator Pro with its exclusive features is available as long as you remain an active supporter. If you cancel your pledge, you will still have access to VNTranslator Pro until your next billing date. After that, your Pro access will end and you'll need to resubscribe to continue enjoying the exclusive features. ### How do I reset my password? * On the signin window, click **Help, I can't sign in** * Click **Reset your password** * Enter your Patreon email and follow the on-screen instructions ### **What does "Device Limit Reached" mean?** This message appears when you've reached the maximum number of devices allowed for your supporter tier. **Device limits by tier:** * Supporter — 1 device * Supporter+ — 1 device * Supporter++ — 2 devices * Diamond Supporter — 3 devices **How to resolve this:** * Exit the application or Sign Out your account on the active device * Wait for the session to expire on the other device (approximately 24-36 hours) ### How do I get the Supporter role on Discord? The Discord Supporter role is added automatically when you link your Patreon account to Discord. Here's how to do it: * Make sure you're supporting the project on Patreon * Connect your Patreon account with your Discord account * The role will be automatically added to your Discord For step-by-step instructions, check out this official Patreon guide:\ ### How do I fix "Too many failed attempts"? * Wait a few hours before trying again, or send a direct message on [**Patreon**](https://www.patreon.com/vntranslator) ### What should I do if I have account issues? If you're experiencing account problems such as signin issues or expired account status, please send a direct message on [**Patreon**](https://www.patreon.com/vntranslator) for assistance. ### Is VNTranslator Safe? YES! VNTranslator is completely safe. No risky downloads and no viruses. ### Where can I report bugs or issues? Please report bugs and issues in the **#report-an-issue** channel on [**Discord**](https://rebrand.ly/discord-garudamods).\ Make sure to read and use the reporting template provided in the channel. ### Where can I submit feedback or suggestions? You can submit feedback or suggestions on [**Discord**](https://rebrand.ly/discord-garudamods). --- # Agent Instructions: Querying This Documentation If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question. Perform an HTTP GET request on the current page URL with the `ask` query parameter: ``` GET https://docs.vntranslator.com/help/faq.md?ask= ``` The question should be specific, self-contained, and written in natural language. The response will contain a direct answer to the question and relevant excerpts and sources from the documentation. Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.