Network Connection

ERR_NAME_NOT_RESOLVED (-105)

This message appears due to a page loading error in the translator, caused by a disconnected network or your network IP being blocked.

  • Check your internet connection

  • Restart MT / Clear Cookies & Site Data

  • Disabling VPN if you are using it

  • Add an exception for VNTranslator to Windows Firewall (If you're using a third-party firewall, you will need to add an exception from within your third-party firewall software)

  • If you're still having issues, restart your PC. This clears temporary files which can cause connection issues


Couldn't sign in

The server may not exist or it is unavailable at this time, check your internet connection, and then try again.

Network connection issue:

The error may occur if the device is not connected to the internet or if there is a problem with the network connection.

  • Restart VNTranslator

  • Disabling VPN if you are using it

  • Add an exception for VNTranslator to Windows Firewall (If you're using a third-party firewall, you will need to add an exception from within your third-party firewall software)

  • If you're still having issues, restart your PC. This clears temporary files which can cause connection issues

Server maintenance:

The error could also occur if the VNTranslator servers are undergoing maintenance.

  • When a web server goes down for maintenance, it means that the server is temporarily unavailable for users to access


Connection Status : Offline

It's just a connection indicator that might be incorrect. You can ignore the connection status if the translation request is working properly.

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