> For the complete documentation index, see [llms.txt](https://docs.vntranslator.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.vntranslator.com/help/troubleshooting/network-connection.md). # Network Connection ### ERR\_NAME\_NOT\_RESOLVED (-105) > This message appears due to a page loading error in the translator, caused by a disconnected network or your network IP being blocked. * Check your internet connection * Restart MT / Clear Cookies & Site Data * Disabling VPN if you are using it * Add an exception for VNTranslator to Windows Firewall (If you're using a third-party firewall, you will need to add an exception from within your third-party firewall software) * If you're still having issues, restart your PC. This clears temporary files which can cause connection issues *** ### Couldn't sign in > The server may not exist or it is unavailable at this time, check your internet connection, and then try again.
### Network connection issue: > The error may occur if the device is not connected to the internet or if there is a problem with the network connection. * Restart VNTranslator * Disabling VPN if you are using it * Add an exception for VNTranslator to Windows Firewall (If you're using a third-party firewall, you will need to add an exception from within your third-party firewall software) * If you're still having issues, restart your PC. This clears temporary files which can cause connection issues ### Server maintenance: > The error could also occur if the VNTranslator servers are undergoing maintenance. When a web server goes down for maintenance, it means that the server is temporarily unavailable for users to access. *** ### Connection Status : Offline It's just a connection indicator that might be incorrect.\ You can ignore the connection status if the translation request is working properly.