# Network Connection

### ERR\_NAME\_NOT\_RESOLVED (-105)

> This message appears due to a page loading error in the translator, caused by a disconnected network or your network IP being blocked.

* Check your internet connection
* Restart MT / Clear Cookies & Site Data
* Disabling VPN if you are using it
* Add an exception for VNTranslator to Windows Firewall (If you're using a third-party firewall, you will need to add an exception from within your third-party firewall software)
* If you're still having issues, restart your PC. This clears temporary files which can cause connection issues

***

### Couldn't sign in

> The server may not exist or it is unavailable at this time, check your internet connection, and then try again.

<div align="left"><figure><img src="/files/WlNHdlDID4jm74kh0XdY" alt=""><figcaption></figcaption></figure></div>

### Network connection issue:

> The error may occur if the device is not connected to the internet or if there is a problem with the network connection.

* Restart VNTranslator
* Disabling VPN if you are using it
* Add an exception for VNTranslator to Windows Firewall (If you're using a third-party firewall, you will need to add an exception from within your third-party firewall software)
* If you're still having issues, restart your PC. This clears temporary files which can cause connection issues

### Server maintenance:

> The error could also occur if the VNTranslator servers are undergoing maintenance.

When a web server goes down for maintenance, it means that the server is temporarily unavailable for users to access.

***

### Connection Status : Offline

It's just a connection indicator that might be incorrect.\
You can ignore the connection status if the translation request is working properly.


---

# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.vntranslator.com/help/troubleshooting/network-connection.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.