# Network Connection

### ERR\_NAME\_NOT\_RESOLVED (-105)

> This message appears due to a page loading error in the translator, caused by a disconnected network or your network IP being blocked.

* Check your internet connection
* Restart MT / Clear Cookies & Site Data
* Disabling VPN if you are using it
* Add an exception for VNTranslator to Windows Firewall (If you're using a third-party firewall, you will need to add an exception from within your third-party firewall software)
* If you're still having issues, restart your PC. This clears temporary files which can cause connection issues

***

### Couldn't sign in

> The server may not exist or it is unavailable at this time, check your internet connection, and then try again.

<div align="left"><figure><img src="https://4121582948-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FKz66WcKqTPRwdFrHi4mM%2Fuploads%2FAVF2OCIwmiBxCkS1B7G9%2Fvnt%20-%20couldn&#x27;t%20signin.png?alt=media&#x26;token=4747ea39-3de7-4c4b-b520-f87ec6189ac0" alt=""><figcaption></figcaption></figure></div>

### Network connection issue:

> The error may occur if the device is not connected to the internet or if there is a problem with the network connection.

* Restart VNTranslator
* Disabling VPN if you are using it
* Add an exception for VNTranslator to Windows Firewall (If you're using a third-party firewall, you will need to add an exception from within your third-party firewall software)
* If you're still having issues, restart your PC. This clears temporary files which can cause connection issues

### Server maintenance:

> The error could also occur if the VNTranslator servers are undergoing maintenance.

When a web server goes down for maintenance, it means that the server is temporarily unavailable for users to access.

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### Connection Status : Offline

It's just a connection indicator that might be incorrect.\
You can ignore the connection status if the translation request is working properly.