# Account

### Invalid email or password

**Cause:** Incorrect email or password entered.\
**Solution:** Make sure you enter the correct email and password. You can reset your password if you've forgotten it.

***

### Unregistered email

**Cause:** The email address is incorrect or not registered.\
**Solution:**

* Ensure you have an active subscription on Patreon.
* If you subscribed through Patreon's gift payment method, please wait a few hours as the Patreon API can be slow. If you haven't received your account credentials via email within 24 hours, please send me a DM on Patreon.

***

### Too many failed attempts

**Cause:** Too many login attempts have been made.\
**Solution:** Wait a few hours and try again.

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### Your account has been blocked!

**Cause:** Your account has been temporarily blocked.\
**Solution:** Please send me a DM on Patreon for assistance.

***

### Membership Expired / Your subscription has expired

**Cause:** Your membership has expired.\
**Solution:**

* Please renew your subscription on Patreon.
* If you believe this is an error, please send me a DM on Patreon.

***

### Device not recognized

**Cause:** Device identification error occurred.\
**Solution:** Relaunch the application or restart your computer.

***

### Device Limit Reached

**Cause:** You have reached the maximum number of devices allowed for your supporter tier.\
**Solution:**

* Exit the application or sign out of your account on the active device.
* Wait for the session to expire on the other device (approximately 24-36 hours).
* Upgrade your tier on Patreon.

**Device limits by tier:**

* Supporter — 1 device
* Supporter+ — 1 device
* Supporter++ — 2 devices
* Diamond Supporter — 3 devices


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